FAQ

New 

  • Must be unopened, unused, and boxed in its original packaging.
  • All accessories must be included with the product.
  • The original seals and packaging must be intact, with no signs of being broken, damaged, or opened.
  • The device must not have been activated.
  • Must still have the full manufacturer's warranty.
  • Must be a UK/EU model.
  • Must not be blacklisted or reported as stolen.
  • The box must be undamaged and in perfect condition.
  • The device must be free from any outstanding finance agreements; this will be verified.
  • All accessories (battery, charger, headphones, etc.) and user manuals must be supplied, completely unused, and brand new.
  • Any additional items such as memory cards, stylus, etc., provided by the manufacturer or service provider must be included.

 

Used  

  • In perfect condition with no signs of use whatsoever.
  • Must function as if it were brand new.
  • No scratches, blemishes, cracks, chips, or dents on any part of the device.
  • All parts of the device must be fully functional and genuine OEM.
  • Must be a UK/EU model.
  • Game consoles, Tablets & Smartwatches must include all original accessories and cables.
  • Must not be blacklisted or reported as stolen.
  • If the device does not meet these criteria, a revised offer will be provided.
  • No service messages, faulty buttons, or signs of jailbreaking.