FAQ

What do / don't you accept?
We accept a large range of mobile devices and tablets. We buy both working and faulty and will also recycle devices on your behalf even if they have no value. If you cannot find a device on our platform email us at info@webuyfones.co.uk and we may still make you an offer.

Is the price quoted the value I will get?
As long as the device received matches the condition and functionality Please note we assess a device with the screen on and off as surface scratches are more notable when the device is switched off

Do you pay more for items that have never been opened or used?
Yes, as that will come under our highest grade of quality. This value is based on Brand New in a sealed original box with supplied accessories. If the box has been opened the price will be requoted to the difference between new grade and good grade If the box / accessories are not included the price will be based on the grade and condition received

What is the minimum / maximum number of items I can sell to you?
There is no minumum or maximum number of items- sell as much as you want! If you are a trade seller we can arrange collection by a courier. Please send an email to arrange or discuss bulk sales at info@webuyfones.co.uk

How long will it take to get my money?
Money will be paid in store once your device has been tested and confirmed to be as described. 

How old do I have to be to sell goods to WeBuyFones.co.uk ?
You have to be 16 or older to recieve money from us. Please arrange for a guardian or parent who is over 18 to process a sale.

How does SellMyiPhone grade items?
Phones are graded as New sealed/Used Good condition Further details are shown when you select a phone.

How do you determine how much you pay for my goods?
You will get a certain amount based on the quality of phone and the battery performance. Please note that batteries below 83% will require replacing and result in a requote. The better quality phone, the more money you recieve.

Do you accept fake/counterfeit phones?
No, we only accept legitimate and legally-acquired phones.

What is an IMEI number?
The International Mobile Equipment Identity (IMEI) number is a 15 digit serial number unique to each and every phone. You'll usually find it printed on the back of the handset or on the SIM gate of most Apple iPhones. Alternatively you can ask your phone to tell you itself: it'll display its IMEI on the screen if you enter: *#06# into the dial pad .A 15 digit number will be displayed. Example: 359395000322140. If your handset displays more than 15 numbers or is separated by symbols, please enter first 15 numbers only. Example: 351965-00-145687-9-03 (Enter: 351965001456879 only)

How do I send a large number of devices to you?
If you have a volume of devices we can arrange a courier collection. Please email info@webuyfones.co.uk to arrange this

Do you want the accessories and box?
You can bring the accessories and box with your device.

Do I leave my SIM card in the device?
Please remove your SIM and memory card from your device. This is important as it provides access to your mobile number and account

Do I leave the memory card in the device?
Please remove and keep your memory card in a safe place so you can recover your stored content on a different device. Memory cards that we receive will be destroyed

I left the SIM card in my device. Can I have it back?
We will endeavour to return any sim card accidentally left in with a device. We cannot be held responsible for the loss of this sim and any charges made that were unexpected.

What payment methods do you offer?
We will pay you for your device by either bank transfer or Cash. You make this choice when you are in store to sell your device 

When will I get paid?
We make payments at the appointment

How much is my phone worth?
On our site you can pick your device and condition and the value will be presented immediately

How do I find out the storage (capacity) of my phone?
The internal storage can be found in the main settings of most devices - This is usually a cog. But do not worry if you not sure pick any size as we will check when we receive your device and update the quote if required.

My phone was worth more last month ? why?
Devices will generally go down in value the older they get so if you are ready to sell your device the sooner you send it to us will generally mean we will pay you more.

Will you reduce the price you have offered for my device?
If you have described your device correctly then the quoted price will be paid. If the battery reports less than 85% then the price will be reduced to cover the cost of this replacement which is subsidised but can be up to £20 for more recent models.

How long will it take to test my device?
As long you have charged the device and removed any handset passwords, or locks, before you come to us we will take around 5 mins to test it in store 

Why have you asked me for proof of purchase?
We will request proof of purchase for devices valued over £250 as part of our due-dilligence. We do this to protect you and the industry from fraud and crime

Will you buy my device if it?s water-damaged?
We avoid water damaged devices as they cannot be repaired reliably. So sorry however we will recycle the device for you free

Do you accept blocked/blacklisted phones?
No - Devices we receive that are blacklisted will not be returned or paid for until the blacklist is removed. Please see our terms and conditions for full information

Do you accept network locked phones?
Yes we will buy locked to network devices. Please note this is not the same a a device with a SIM PIN lock or an account which all must be removed before you send the device to us

Do you accept iCloud locked devices?
No - Please remove your account before shipping your device. See link below https://support.apple.com/en-gb/HT201441

Do you accept Android/Google/Samsung locked devices?
Please remove any lock services on your device. If a device has a lock on and we are able to remove it we will subject to you supplying a proof of purchase. Please note this may incur of up to £15.00 that will be deducted from our payment to you for your device.

How to erase all data from your iPhone or iPad
Factory-reset your iPhone To reset your iPhone or iPad, go to Settings > General > Reset and then select Erase All Content and Settings. If you've got an iCloud backup set up, iOS will ask if you'd like to update it, so you don't lose unsaved data.

How to erase all data from your Android phone
Factory reset your Android phone On most phones, you can reset your phone through the settings app. If you can't open your phone's settings app, you can try factory resetting your phone using its power and volume buttons. We recommend checking your manufacturer's support site for device-specific instructions.

How to check battery health - iPhone
To inspect your iPhone's battery status Open the Settings app. Scroll down and select Battery. Tap Battery Health, where you'll find a report detailing your battery's health percentage, and any suggested steps you can take to improve performance.

How Do I Remove An iCloud Account?
Go to www.icloud.com and sign in to your iCloud account with your Apple ID and password. Select the Find my iPhone icon. Select All Devices then choose your iPhone from the drop-down list. Choose Erase iPhone. Choose Erase again and enter your Apple ID and password. Select Next then Done.